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Jfm		#1 Posted : 17 August 2018 13:05:59(UTC)
Rank: Member Groups: Registered Posts: 13 Location: Toulouse Thanks: 3 times		Me again! I exported a service on to a USB stick but am unable to import it. What am I doing wrong? I'm working in a Windows 10 environment.
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shrosbree		#2 Posted : 18 August 2018 03:51:58(UTC)
Rank: Administration Groups: Administrators Posts: 91 Thanks: 5 times Was thanked: 13 time(s) in 12 post(s)		Hi Again, It should be as simple exporting by going File > Export, saving it to the USB then on the target computer, File> Import and selecting the file from the USB. Can you send me the exported service file to support@songofsongs.co.uk and i'll see if I can spot whats going on. Regards, Gordon
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shrosbree		#3 Posted : 18 August 2018 04:40:39(UTC)
Rank: Administration Groups: Administrators Posts: 91 Thanks: 5 times Was thanked: 13 time(s) in 12 post(s)		Hi, One thing that just popped into my mind was after you complete an import you then need to open the imported service. File > Load Service We are looking for a future release to open the newly imported service automatically Regards, Gordon
1 user thanked shrosbree for this useful post.		Jfm on 18/08/2018(UTC)
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Jfm		#4 Posted : 18 August 2018 07:01:15(UTC)
Rank: Member Groups: Registered Posts: 13 Location: Toulouse Thanks: 3 times		I've tried this but I can't see the file in services so I'll send it to you. Thanks again
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Chris Harder		#5 Posted : 24 August 2018 01:42:02(UTC)
Rank: Newbie Groups: Registered Posts: 3 Location: Tennessee		Hello! I, too, am having this problem... I go to FILE and click on export, and almost instantly it says it has completed the task. When I look at what has been saved, the file is only 2kb... I feel I'm missing something... I've saved the service to the same jump drive, in case I needed it... Thanks! Chris Edited by user 24 August 2018 01:43:15(UTC)  | Reason: incomplete thought!
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shrosbree		#6 Posted : 25 August 2018 23:22:40(UTC)
Rank: Administration Groups: Administrators Posts: 91 Thanks: 5 times Was thanked: 13 time(s) in 12 post(s)		Hi Guys, Thanks for reporting this issue. Sorry that it has been a problem. We have identified the problem and will be releasing an update either Monday/Tuesday. Regards, Gordon.
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Chris Harder		#7 Posted : 27 August 2018 10:27:09(UTC)
Rank: Newbie Groups: Registered Posts: 3 Location: Tennessee		Excellent; Thank you! we used Song of Songs for the first time, yesterday; it ran flawlessly,,, very cool!
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shrosbree		#8 Posted : 28 August 2018 09:01:53(UTC)
Rank: Administration Groups: Administrators Posts: 91 Thanks: 5 times Was thanked: 13 time(s) in 12 post(s)		Hi, We have released version 4.4 which should solve the import/export problem. Let us know if you have any other issues. Regards, Gordon.
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Jfm		#9 Posted : 28 August 2018 17:14:25(UTC)
Rank: Member Groups: Registered Posts: 13 Location: Toulouse Thanks: 3 times		Thanks Gordon, I'm just back from the US so i'll check this next time im in church. Blessings from Toulouse, John
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