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ronhamm  
#1 Posted : 30 April 2019 15:15:31(UTC)
ronhamm

Rank: Member

Groups: Registered
Posts: 12
Canada
Location: Courtenay, British Columbia

I just updated SOS with the latest update. I need to do a song usage report and export to Excel - which worked a few days ago. When I try the export function now - it doesn't produce an Excel file, and closes SOS.
shrosbree  
#2 Posted : 30 April 2019 20:38:55(UTC)
shrosbree

Rank: Administration

Groups: Administrators
Posts: 91

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Was thanked: 13 time(s) in 12 post(s)
Hi Ron,

Sorry to hear you having problems. I haven't been able to reproduce the problem.

Can you send me the log files from c:\temp\ to support@songofsongs.co.uk and i will look into why your having a issue.

Regards,

Gordon
ronhamm  
#3 Posted : 01 May 2019 03:09:53(UTC)
ronhamm

Rank: Member

Groups: Registered
Posts: 12
Canada
Location: Courtenay, British Columbia

Hi Gordon,
I decided to reboot my computer before moving this any further... and it solved the problem. I have no idea why it was kicking my out of SOS - but that is no longer a problem. The Excel export function is working fine now.
Thanks for responding so quickly.
Ron
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