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Richard  
#1 Posted : 03 September 2018 07:15:51(UTC)
Richard

Rank: Newbie

Groups: Registered
Posts: 3
United Kingdom
Location: Cardiff

Using Windows 7. Installation being blocked by anti-virus software as it detects 'Alexa' threat? Any advice please? AV software is AVG
shrosbree  
#2 Posted : 03 September 2018 07:43:26(UTC)
shrosbree

Rank: Administration

Groups: Administrators
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Hi Richard,

Thanks for reporting this, we have seen this before with AVG, and it looks like its come back again.

Its AVG just being over protective for you, I can assure you that Song of Songs is virus free, as it is scanned before each deployment.


I've not as familiar the latest version of AVG, as we stopped using a few years ago, but from what I can remember, there is a way to flag either a folder or a file as OK and it will not scan it.

To get the file out of AVG Vault, check out their link.

https://support.avg.com/SupportArticleView?l=en&urlName=How-to-restore-or-remove-file-from-the-Virus-Vault&supportType=home


If is the installer that is causing the problem you can also try installing via our direct download link - http://download.songofsongs.co.uk/ and press 'Install'

Hope all that helps

Regards,

Gordon
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